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Face45 / WhatsApp AI

Give common WhatsApp enquiries a clear next step.

Plan a practical assistant for common questions, new enquiries, and handoffs to your team. Start with what should be automated and where a person should take over.

Let's talkSee what it can do
FFace45 assistantBusiness enquiriesREADY

Hi, can you help me choose a website service?10:42

Sure. Are you looking for a new site, or improving one you already have?10:42

I have a site but it needs a refresh.10:43

The team can pick up here

Illustrative service demo / production flow follows your team’s rules

A team member reviewing a customer conversation on a phone

WhatsApp AI / helpful handoffs

Answer common questions and know when to hand over.

Define what an assistant can answer, which information it may use, and where a person should take over the conversation.

A business messaging interface on a mobile device

WhatsApp AI / human support

Make the handoff part of the experience.

A helpful assistant should make it easy to reach a person, carry the conversation context forward, and avoid asking customers to repeat themselves.

WHATSAPP AI / INTERACTIVE HANDOFF

Design a conversation that knows when to hand over.

Choose a conversation stage or a use case. The assistant should use approved information and make a human handoff part of the customer experience.

Interactive workflow / service map

Trace the work from stage to stage

Select a step to see what happens, or use the controls to move through the sequence.

01/04
Stage 01 of 04

Select a stage to inspect its details

Stage 01 / What happens

A question arrives

Understand the customer's intent and the information they are asking for before choosing a response.

Choose a scope area

Explore what the work can cover

Select an area for its detail and a practical planning note.

04 AREAS

Scope area 01

Answer common questions

Use approved service details, opening hours, and next-step information for a defined set of questions.

Start with a real task

Useful help, with people still in control.

Good automation has a clear purpose and a safe way to stop, clarify, or hand over the conversation.

01

Answer common questions

Use information your business has approved, such as service details, opening hours, or next steps.

02

Capture new enquiries

Ask for the details your team needs, then pass the conversation along with its context.

03

Route the conversation

Send a request to the right person or team when it needs a human response.

04

Support clear workflows

Where your setup allows it, connect conversations to scheduling, customer records, or other tools.

How it works

Scope it before connecting tools.

An assistant should reflect the way your team actually handles enquiries, not add another disconnected inbox.

  1. 01 / MAP

    Choose the job

    Agree which questions or steps are suitable for automation.

  2. 02 / CONNECT

    Confirm access and handoffs

    Review WhatsApp Business access, approved information, and any tools to connect.

  3. 03 / TEST

    Check useful and difficult cases

    Test common questions, unclear requests, and when a person needs to step in.

Clear boundaries

The assistant should know when not to answer.

Define which information it can use, what it should not decide, and how someone reaches your team. Message policies and platform access must be checked against your actual WhatsApp Business setup.

Explore workflow automation

Common questions

Before planning your assistant.

What can a WhatsApp AI assistant do?

It can help with a defined set of approved questions, collect enquiry details, and route conversations to a person. The exact features depend on your WhatsApp Business setup and connected tools.

Can a person take over the conversation?

Yes. Human handoff should be planned as part of the experience, with a clear way to reach a team member when the assistant is unsure or the request needs judgment.

Will it message people without them contacting us first?

Outbound messages depend on WhatsApp's current policies, user permissions, and your business account setup. Any messaging rules and approved templates must be confirmed before launch.

Do I need a WhatsApp Business account?

An eligible WhatsApp Business setup and the required platform access are needed for an integration. Face45 can help define the technical scope, but the business owns and approves its accounts.

Face45 / WhatsApp AI

Start with the conversation your team handles most.

Share what people ask today and how your team responds. We can define a useful first scope together.

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